Common Questions
Who is Mode Health for?
Mode Health is designed for adults looking to improve, support, or manage their health through convenient telehealth services from the comfort of their home.
Is my information safe?
We take your privacy and data security seriously. The Mode Health platform is designed to comply with applicable privacy laws and utilizes security measures intended to help protect your personal and health information. Please review our Privacy Policy for additional details.
What is Mode Health?
Mode Health is a direct-to-consumer telehealth platform that connects patients with licensed healthcare providers and pharmacy fulfillment services, offering a streamlined experience from consultation to treatment delivery.
What if I need help signing in to my account?
If you are having trouble accessing your account, our support team can assist you with login issues, password resets, and account access questions.
Common Telehealth Questions
Why do you need a photo ID and selfie?
To protect patient safety and comply with telehealth regulations, providers may require identity verification before treatment. This may include:
• A valid government-issued photo ID
• A current photo/selfie for identity matching purposes
What should I do in an emergency?
Mode Health does not provide emergency medical services. If you are experiencing a medical emergency, call 9-1-1 immediately or seek emergency medical care.
Can I speak with a healthcare provider by phone or video?
Depending on your state and treatment plan, you may communicate with providers through secure messaging, phone consultations, or video visits.
Is a video visit required?
Some states require a live video consultation before treatment or prescriptions can be provided. If applicable, a provider will contact you to schedule a convenient time.
Do I need a prescription before using Mode Health?
No. You do not need an existing prescription or referral. Providers on the Mode Health platform will determine whether treatment is appropriate following your consultation.
Can I use my own pharmacy?
In many cases, yes. You may have the option to use your preferred pharmacy if it accepts electronic prescriptions. Mode Health may also work with pharmacy fulfillment partners that provide direct shipping and support services.
How quickly will a healthcare provider review my information?
Most initial medical reviews are completed within 24 hours, although timing may vary depending on provider availability and state requirements.
Is it legal to prescribe medication online?
Yes. Telehealth laws allow licensed healthcare providers to evaluate, diagnose, and prescribe medications remotely when appropriate and permitted by applicable state and federal laws. All providers on the Mode Health platform are licensed to practice in the states where they treat patients.
Is telehealth a safe way to receive treatment?
Telehealth can be a safe and effective method of receiving care when patients provide accurate, truthful, and complete information. Providers rely on the information submitted during consultations, including questionnaires, images, medical history, and follow-up communications, to determine appropriate treatment options.
Who are the healthcare professionals on the Mode Health platform?
All healthcare providers on the Mode Health platform are U.S.-licensed medical professionals, including physicians and nurse practitioners. Each provider undergoes credential verification, license review, and background screening as part of our onboarding process. When communicating with a provider through the Mode Health platform, you may have access to information regarding their credentials, licensure, and professional background.
Where is Mode Health available?
Mode Health currently provides services to patients in participating U.S. states. Availability may vary depending on state regulations and specific treatment programs. At this time, services are only available to individuals residing within the United States.
Do I need to see a healthcare provider in person to use Mode Health?
Telehealth regulations vary by state and treatment type. Certain patients may be required to have an in-person healthcare visit within a specified timeframe before receiving treatment through telehealth services.
Does Mode Health replace my primary care provider?
No. Mode Health is designed to complement—not replace—your primary care provider or existing healthcare team. We encourage all patients to keep their healthcare providers informed about treatments and medications received through Mode Health.