Refund policy

Mode Health (and its affiliated partners) offers free shipping on all orders in discreet packaging. Orders require a 1-business-day pharmacy processing period and generally arrive within 2–5 business days once shipped.

Shipping & Delivery Details

Delivery Speed:
Most shipments arrive within 2–5 business days.

Shipping Days:
Mode Health ships orders Monday through Friday. Orders placed after 5:00 PM may be processed the following business day.

Signature Requirements:
Signatures are generally not required upon delivery, allowing packages to be conveniently delivered to your address.

Tracking:
Once your order leaves the pharmacy, you will receive an email with tracking information to monitor shipment progress.

Eligible Addresses:
Mode Health ships to physical addresses and PO Boxes capable of accepting UPS and USPS deliveries. Orders shipped to PO Boxes may use UPS Ground Saver and could require additional delivery time.

Shipping Restrictions:
Mode Health cannot ship to UPS Access Points, lockers, drop-off locations, APO/FPO/DPO addresses, or mail-forwarding services.

Returns & Cancellations

Due to pharmacy regulations, prescription products cannot be returned, reused, or resold, and all sales are final. However, if you believe there was an issue with your prescription order, please contact the Mode Health support team for assistance.

You may also review your order status and delivery updates through your Mode Health account portal.